G. Hamel & C.K. Prahalad, Competing for the Future

"Learning... is a process not a state, and it occurs as both an overt observable behavior and as an inner condition of attitudes, ideas, and feelings."

Peter B. Vaill, Learning as a Way of Being - Strategies for Survival in a World of Permanent White Water

To support our mission - to enhance the effectiveness of people within their organizations by providing them with the appropriate tools, training, and coaching - we offer a range of professional services.

Organizational Needs Analysis | Instructional Design and Learning Solutions | Targeted Assessment Tools | Custom Research | Project Management | Business & Technical Writing | Process Reengineering

Organizational Needs Analysis
By implementing a well designed organizational needs analysis we can help you identify:

• Key competencies needed to enhance current and future performance based on organizational goals and strategies.
• Gaps in your current training curriculum that may be causing performance shortcomings.
• Critical training needs to support future performance.

As we all know, not all employee and organizational performance shortcomings are a result of insufficeint or untargeted training. Our needs analysis also helps uncover the causes of performance problems, and strives to differentiate between training issues and non-training issues.

Instructional Design and Learning Solutions
We focus on helping you identify and develop your organization's critical core competencies (skills, knowledge, and behaviors), those competencies needed to propel your organziation toward its goals. Then we apply sound instructional design methods to creating the best learning solutions. The approach can be structured, flexible, or have components of each.

• Structured Approach - Employees complete a specified training curriculum over a certain time period. It can be offered in a variety of formats, as appropriate, including online, classroom, self-guided activities, etc.
• Flexible Approach - A variety of learning resources and tools are compiled or developed (such as online information sites, manuals, job aids, etc.). They are available to access, as needed, at any time and might include important information about customers, products, company policies, competing companies, etc.

Business & Technical Writing
Sometimes the skilled employees that develop great products are not the best ones to write the training manuals or other supporting materials about these products. This is another area in which SynLynk excels. Our consultants are talented at communicating with your technical experts and translating their knowledge into easy-to-understand manuals and training, both for your own employees and your customers.

Targeted Assessment Tools
We can design and employ customized assessment tools for your unique needs to establish baselines and/or measure progress in a wide variety of areas such as:

• Individual development planning
• 360 assessments, values surveys
• Employee satisfaction surveys
• Measurement of training effectiveness
• Other information gathering surveys

We also design surveys to validate research results (e.g., competency validation), prioritize actions (such as training development priorities), and to gather any additional information for decision making.

Custom Research
We research and gather specific information to support strategic decision making in many areas inlcuding:

• Benchmarking
• Marketing
• Defining company values in behavioral terms
• Learning strategies and theories

Project Management
Let us create and manage teams that successfully implement your customized learning solutions. We know that successful projects include input from your people as well as SynLynk consultants, and that larger projects usually include larger and more diverse teams. We believe that when a team is successfully managed there is a synergistic effect - the whole is greater than the sum of the parts.

Process Reengineering
A fresh eye often sees things from a new and different perspective. We can review your key processes and look for improvements that may not be obvious to those who are accustomed to the processes as they exist now.